The Worst Mistake Most Organizations Make, Not Just United
Hint: they have a hard time accepting we are human
Hint: they have a hard time accepting we are human
What started as an airline crisis unveiled something more terrifying: our inability to deal with mistakes.
Why did the United Airlines video go viral? Because what happened was bad? Or because it’s easier to criticize other’s mistakes than accepts ours?
Every person has become a reporter…
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